1. Introduction
Gentle Touch Star Ltd ("we", "our", or "us") operates the Gentle Touch
Star - Customer mobile application (the "Service"). This Privacy Policy
explains how we collect, use, disclose, and safeguard your information
when you use our mobile application.
Registered Address:
110 Morden Road - SW19 3BP
London
United Kingdom
Contact:
Email: gentletouchstar@gmail.com
Phone: 020 8287 0280
Data Protection Officer: Matheus Ramos
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly:
-
Account Information: Name, email address, password
-
Contact Details: Phone number, address, postcode
- Profile: Optional profile photo
-
Payment Information: Processed securely by
third-party providers (we do not store card details)
2.2 Service Information
-
Booking Data: Service requests, dates, locations,
notes
- Photos: Images you upload for service requests
-
Communication: Messages exchanged with service
providers
-
Service History: Record of completed and pending
bookings
2.3 Technical Information
-
Device Data: Device type, operating system, unique
device identifiers
-
Usage Data: App features used, time spent, navigation
patterns
-
Location Data: Approximate location based on postcode
(NOT real-time GPS tracking)
-
Log Data: IP address, crash reports, error logs
2.4 Information We Do NOT Collect
- Real-time GPS location
- Contacts from your device
- Other apps on your device
- Microphone/audio recordings
3. How We Use Your Information
- Process and fulfill booking requests
- Communicate about services and bookings
- Connect you with service providers
- Send booking confirmations and updates
- Provide customer support
- Improve our application and services
4. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Download your data in a portable format
5. Data Security
We implement industry-standard security measures including:
- Encryption (TLS/SSL)
- Secure password hashing (bcrypt)
- Regular security audits
- Access controls for authorized personnel only
6. Contact Us
For privacy questions or to exercise your rights:
Email: gentletouchstar@gmail.com
Phone: 020 8287 0280
Address: 110 Morden Road - SW19 3BP